Hours & Location
|Government Services Center
Government Services Center
315 High Street, 7th Floor
Hamilton, Ohio 45011
Main Number: (513) 887-3362
Middletown Number: (513) 424-5351
Toll Free Number for Ohio Residents: 1-800-542-0806
SETS Voice Response Unit (VRU): 1-800-860-2555
Fax: (513) 887-3699
Customer Service is available to take phone calls from 8 A.M. - 4 P.M., Monday through Friday.
All Butler County child support cases are on the statewide computer system known as the Support Enforcement Tracking System (SETS). Due to this, we are unable to provide you with information regarding your account over the web. Please call our main number or the VRU for specific case information.
The agency's lobby hours are 7:00 A.M. to 4:00 P.M., Monday through Friday. The lobby is located on the 7th floor of the Government Services Center, 315 High Street, Hamilton, OH 45011.
To make a payment in-person, please visit our payment window located on the 7th floor of the Government Services Center, 315 High Street, Hamilton, OH 45011. The window is open from 7:00 A.M.- 4:00 P.M., Monday through Friday. The payment window accepts cash and credit card payments only. Payments made by check or money order should be sent directly to Child Support Payment Central, P.O. Box 182372, Columbus, OH 43218.
Testing occurs on the 8th floor of the Government Services Center located at 315 High Street, Hamilton, OH 45011. You must make an appointment for genetic testing.
The agency holds genetic testing appointments on Tuesdays from 8:30 A.M. to 2:30 P.M.